Superhost is a designation given by Airbnb to hosts who have a track record of providing exceptional hospitality to their guests. To become a Superhost, hosts must meet certain criteria over a period of at least one year. These criteria include:
- Maintaining a high overall rating: Superhosts must maintain an overall rating of 4.8 or higher (out of 5) based on reviews from their guests.
- Meeting booking and cancellation requirements: Superhosts must accept a minimum number of bookings and maintain a low cancellation rate.
- Responding to guests promptly: Superhosts must respond to 90% of inquiries from guests within 24 hours.
- Providing a clean and comfortable space: Superhosts must maintain a high standard of cleanliness and provide a comfortable and well-equipped space for their guests.
- Being an outstanding host: Superhosts must provide exceptional hospitality to their guests, which can include anything from providing local recommendations to offering personalized touches such as welcome gifts.
Once a host meets these criteria, they are awarded the Superhost designation, which appears on their Airbnb profile and helps them stand out to potential guests. Superhosts may also be eligible for additional benefits, such as priority customer support, early access to new features, and promotional opportunities from Airbnb.