Responding to a bad Airbnb review can be challenging, but it’s important to do so in a professional and courteous manner. Here’s an example response:
Dear [guest’s name],
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet your expectations.
We appreciate your comments regarding [specific issue mentioned in the review]. We take all feedback seriously and will use it to improve the experience for future guests.
In regards to [other specific issues mentioned in the review], we would like to clarify that [explanation or solution to the issue].
We hope you’ll give us another chance to host you in the future and show you a better experience.
Best regards, [Your name or Airbnb host name]