Automating messages on Airbnb can help you save time and provide a better guest experience by sending timely and relevant messages to your guests. Here’s how to automate messages on Airbnb:
- Go to your Airbnb account and click on «Inbox» in the top right corner of the screen.
- Click on «Automated Messages» in the left-hand menu.
- Click the «Add a new message» button to create a new automated message.
- Choose the trigger for the message, such as «Booking Request Received» or «Check-in Instructions Sent.»
- Write the message you want to send, making sure to include any relevant information for the trigger.
- Choose when you want the message to be sent, such as immediately, a few hours before check-in, or after check-out.
- Save the message and repeat the process for any other messages you want to automate.
By automating messages, you can send personalized messages to guests without spending time manually sending each message. You can also use automated messages to send follow-up messages after check-out, request reviews, or offer discounts for repeat bookings.
It’s important to note that while automating messages can be helpful, it’s still important to respond to guest messages promptly and personally when necessary. Automating too many messages or relying too heavily on automation can lead to a less personal guest experience, which can affect your guest ratings and overall success on the platform.
